Refunds

Within 14 days, if you did not waive withdrawal

If at checkout you did not waive your right of withdrawal, you can ask for a refund within 14 days of receiving the key, without giving a reason. Write to info@aiclonels.online from the address used for the purchase: we refund to the same payment method within 14 days of your request.

If you waived withdrawal

If at checkout you agreed to waive withdrawal (which happens almost always, because the key arrives straight away), the right of withdrawal does not apply. The guarantee of conformity still does: see below.

If the app does not work

If the app does not start or does not do what it promises, write to us before asking for a refund: in most cases it is fixed within a day. If we cannot fix it within 15 days we refund you in full, even beyond the 14 days.

Double purchase or wrong plan

If you bought the same plan twice, or the wrong plan, write to us within 30 days: we refund the duplicate purchase or the difference.

What we do not refund

• Licences used to generate audio and then returned without any defect, where withdrawal was excluded.
• Requests made after the deadlines, unless the law requires otherwise.
• Disputes opened through PayPal without writing to us first: write to us, it is faster for everyone.

How to ask for a refund

Write to info@aiclonels.online with the email address used for the purchase, the date and the amount. We reply within 5 business days. If you opened a case with PayPal, let us know so we do not work twice.